Hello, I recently took a trip and booked my flights through Priceline, (Trip Number...

GetHuman988343's customer service issue with Priceline from August 2018

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The issue in GetHuman988343's own words
Hello, I recently took a trip and booked my flights through Priceline, (Trip Number: ***-***-***-*). Before I left, on ********* at **:**PM CST I called Priceline to confirm what baggage came with the flights I purchased (my phone number is ***-***-****, and I called this Priceline number: ***-***-****). I was told I was in the Economy Class, however, outlined here: (https:**www.priceline.com*help***faq*ext(baggage*fee*FI) there are three economy classes. When I asked for further confirmation, I was then told I was in standard economy which included a checked bag. When I showed up to the airport with my checked bag, I was charged $** USD and the worker said to contact Priceline about the fee. Since I was out of the country, I am just doing so now. Additionally, when I was returning, I was charged $**.** (** GBP) to have a bag checked again. I am looking to be reimbursed $***.** for the fees since I was told I would have a checked bag included. I have the receipts from the baggage fees if you need to see them. Please let me know if there is any other information I can provide to help with this. Thank you
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Priceline

Customer service issue
Reported by GetHuman988343
Aug 13th, 2018 - a yr ago
I have an issue with Priceline too
Fixed
Seen by 11 customers so far
Similar issue to 2454 others
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Items needed
Priceline Trip Number
Billing address
Email address
Phone number
Timeline
GetHuman988343 started working on this issue
Aug 13th, 2018 11:31pm
GetHuman988343 indicated the issue is not fixed yet.
Aug 15th, 2018 1:17am
GetHuman988343 indicated the issue is not fixed yet.
Aug 15th, 2018 3:40am
GetHuman988343 indicated the issue is not fixed yet.
Aug 17th, 2018 1:58pm
GetHuman988343 indicated the issue is not fixed yet.
Aug 21st, 2018 6:49pm
GetHuman988343 indicated the issue is not fixed yet.
Sep 2nd, 2018 2:57pm