I will not order rental car car insurance through Priceline again.
GetHuman-dblopen's customer service issue with Priceline from August 2018
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The issue in GetHuman-dblopen's own words
When the plane was late and Fox Car Rental canceled my reservation, they told me to call Priceline to cancel the accompanying car insurance from Priceline. I could not reach Priceline to do this, or even ask about it. It was impossible to get a human being on the phone. ... Fox car rental cancelled my car booking but not the Priceline car insurance I ordered and paid for. Fox told me to call you. Priceline does not recognize my booking reference number, and will not connect me to a real person. It is ruining my vacation. The * digit number I have is ********* and the reservation was made on or about July **.
Priceline's recording asked me for a nine digit code, which I had, and double checked. They would not recognize it, nor would they connect me with a real person. And I want to know what would have happened if I had an accident with the rental car, and tried to use the insurance? How could I have reached anyone? I thought this insurance was the same one that Fox Car Rental offered, but apparently not.
By calling me: ***-***-****
I've used Priceline before, but have never experienced such problems.
I called Chase Bank, who holds my VISA account. They told me not to pay the charges, and will send me a "dispute" form to fill out.
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