We use Priceline regularly. I’m hoping you can help with our issue. We recently booke...

GetHuman-lessenbe's customer service issue with Priceline from July 2018

Help with my Priceline issue
The issue in GetHuman-lessenbe's own words
We use Priceline regularly. I’m hoping you can help with our issue. We recently booked a room in Pigeon Forge, TN. Upon entering the room, I went to the bathroom and the tub had water in it and was nasty. Called front desk. They asked us to bring a picture. We did. They continually apologized and we understand mistakes are made. She dropped room rate to $** so it should adjust our Priceline charge (she said). Then upon returning to our room, they had cleaned the bathtub but left their nasty scrub brush and towel on the “clean” sink lavatory. Also have picture bc this really grossed me out. And I guess the final concern was the air conditioner was not working properly. Oh my. My husband wanted to leave at *:** am but he went and got a fan and we made it but it was like a sauna. While trying to get ready to leave this morning, we both were sweating. I finally went to the car to finish makeup etc bc it was so HOT! My husband brought it to their attention and they appeared to already know the AC was not working properly bc they said they had a repairman coming today. Hmm! Maybe you should not rent a room if the AC is not working and it’s ** degrees outside. I can do without AC but expect to be comfortable when paying. I’ve always had great success with Priceline and usually very satisfied. I’ve even suggested you to others. We will be looking to rent another room tonight but not sure what avenue I will find to book that room at this time. Thank you.

GetHuman-lessenbe did not yet indicate what Priceline should do to make this right.

How GetHuman-lessenbe fixed the problem
We talked with hotel staff who discounted room a little. Then called Priceline who called hotel staff to refund us the difference from what we were originally charged. We saved only $** but it’s better than nothing.
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Customer service issue
Reported by GetHuman-lessenbe
Jul 6th, 2018 - 5 years ago
GetHuman-lessenbe shared how to fix
Seen by 22 customers so far
Similar issue to 1411 others
0 customers following this
Items needed
Priceline Trip Number
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GetHuman-lessenbe started working on this issue
Jul 6th, 2018 3:53pm
GetHuman-lessenbe confirmed the issue is fixed. Hooray!
Jul 7th, 2018 6:41pm
GetHuman-lessenbe confirmed the issue is fixed. Hooray!
Jul 8th, 2018 7:27pm