My son was in a car accident. I wanted to cancell his plane ticket. I got an agent th...

GetHuman-poeldnur's customer service issue with Priceline from June 2018

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The issue in GetHuman-poeldnur's own words
My son was in a car accident. I wanted to cancell his plane ticket. I got an agent that was extremely rude to me. He cancelled all my tickets after I repeatedly told him not to. I then got on with another agent who was able to reinstate all my tickets back. Priceline then charged my account $*** dollars as a cancelation fee. Nothing was cancelled and if I did cancell one of my tickets the $*** would have been taken out of what I already paid. I need to be refunded $***.
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Priceline

Customer service issue
Reported by GetHuman-poeldnur
Jun 8th, 2018 - a yr ago
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Seen by 5 customers so far
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Timeline
GetHuman-poeldnur started working on this issue
Jun 8th, 2018 2:33pm
GetHuman-poeldnur indicated the issue is not fixed yet.
Jun 16th, 2018 12:49am
GetHuman-poeldnur indicated the issue is not fixed yet.
Jun 18th, 2018 5:29pm