I recently booked into a location I booked through your website. I am currently staying...

GetHuman-crayolap's customer service issue with Priceline from June 2018

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The issue in GetHuman-crayolap's own words
I recently booked into a location I booked through your website. I am currently staying in the hotel however my stay has been extremely unpleasant. I was told directly by the manager to speak with Priceline after check out. I personally don't understand why I was told to contact you, however I decided it would be best to contact priceline in hopes of getting any help with the situation.**So to let you know about the situation I will begin with our first night of check in. When we arrived our room was filthy. There was dirty socks and laundry under the bed. The drawers in the dressers were and still are filled with trash. There are ashes in our non-smoke rooms window seal. The toilet continues to clog and the room smells of sour milk. **We have been bit by either fleas or bedbugs as well. **Now this was brought up to the receptionist and she told us we would recieve a free night or even a refund. However the next day we spoke with the manager who called both me and my husband a liar and said the receptionist never said such and we would not be getting anything. She was extremely rude to us and has yet to even offer changing rooms because of how filthy our room is. **I am currently ** weeks pregnant and very upset and stressed out about having to stay in this situation. I will be honest with you and tell you that we literally spent out last bit of money for a few night in this hotel and I don't appreciate having to deal with this being what we are having to simply accept. **If there is anything you can to do to help with this please let me know. We have also documented the room and our bug bites.

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Customer service issue
Reported by GetHuman-crayolap
Jun 4th, 2018 - 3 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 543 others
0 customers following this


GetHuman-crayolap started working on this issue
Jun 4th, 2018 4:16pm

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