Practice Fusion Customer Service Issues

Hello, I'm Kayt Whitebird. I am a practitioner using Practice Fusion. My company decided not to renew our contract with Practice Fusion when they started charging. Despite our May 31st deadline, I still have charts to complete. I contacted customer service who mentioned they would start a ticket and follow up, but unfortunately, I have not received any response yet. I am hoping to work on these charts over the weekend and would appreciate assistance in paying the monthly fee to continue using Practice Fusion. Kindly reach out to me at [redacted] or through my email at [redacted]. Please note that my ID for Practice Fusion is [redacted], but please avoid messaging me there as I do not use that account. Thank you.

In need of assistance regarding Practice Fusion orders issue related to AOEs and Labgem test codes: 1. PF order AELIT-1803R9BA – lab number [redacted]48 – SODU 2. PF order AELIT-18039RBM – lab number [redacted]27 – BUNU 3. PF order AELIT-1803R9BC – lab number [redacted]50 – POTU Labgem test codes' volume discrepancies: - SODU: Showing as “VOLUME” - BUNU: Showing as “Total Volume” - POTU: Showing as “Total Volume” Currently unable to match “VOLUME” or “Total Volume” to Apollo Test Codes, causing AOE volume information not to transfer. Looking to confirm if this issue is due to outdated EMR software or if there is a missing crosswalk between Practice Fusion and Labgem systems.

I am a 77-year-old doctor who closed my solo OB/GYN practice on December 21, [redacted], primarily due to financial constraints. For the past six years, I have used Practice Fusion as my electronic health record system, diligently paying the monthly fees to maintain good standing. In November [redacted], I informed my patients about the practice closure and requested them to send us a record release specifying where they wanted their records transferred. Initially, we faxed records to offices, but many patients requested changes. To tackle this issue, we began putting records on jump drives to ensure a smooth transition for our patients.

As a solo OB/GYN retiring due to financial constraints, I've faced challenges with transitioning out of Practice Fusion. Over the past 6 years, I've dutifully paid for their services, but now that I'm no longer actively using the system, I can't justify the fees. Indiana law mandates that I retain patient records for seven years, so I require access to my Practice Fusion data without incurring additional costs. Despite my attempts to resolve this with the company, I've received limited support. They haven't provided an option for retired practitioners like myself to access past records without hefty fees. I'm currently stuck paying full monthly charges as they investigate. Initially, they insisted on a full year's payment to access old records for transfer, which I found unreasonable. This ongoing situation is incredibly frustrating, and I'm seeking assistance to resolve this issue promptly.

I'm frustrated that I can't speak to a person. I'm locked out of my Patient Fusion account and can't recover my username. The account won't configure the verification page, leaving me blocked after multiple failed attempts. I'm supposed to receive an email to assist with reopening my account, but it hasn't arrived. The doctor's office couldn't help, and there's no contact number available. Even searching online didn't provide a resolution. I'm disappointed by the lack of support and wasted time. The ability to speak to someone directly could have resolved this issue promptly.

I used to have an old account with a previous doctor. Now, I have a new doctor, and they have enrolled me in their system. I updated my email address and phone number to match the new one on file, but I am facing verification issues when trying to access my information. Without a pin number from the new doctor's office, I tried using my date of birth and phone number, only to receive a "Verification failed" message stating the information entered is incorrect. Upon attempting to update my old email address to the new one on my account, it shows as already in use, as does my login name. I am frustrated and unable to connect. Would appreciate assistance to resolve this matter.

I had my medical license suspended because I couldn't access a patient's record. The phone number for PF has changed from [redacted] to [redacted]. My ex, the office manager, isn't helping with the Health Related Board issues due to our marital problems. I need to get my license back, so I'm looking to either create a new account with PF or restore my old account for Star Medical Group.