I purchased a custom Cameron genuine Leather sofa in May **** ( * months ago!) and not...
GetHuman-jmichaun's customer service issue with Pottery Barn from October 2018
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The issue in GetHuman-jmichaun's own words
Enjoy my sofa! ... I purchased a custom Cameron genuine Leather sofa in May **** ( * months ago!) and noticed today (** Oct ****) that the edge of one of the cushions is peeling, which is not a result of normal wear and tear as the cushions have been rotated and all of the other cushions are in perfect condition. I would like a replacement. Thanks!*Name: Michaun Jordan*Address: **** Notre Dame Avenue* Lutherville, MD *****
I've only had the sofa for * months and the finish on one of the cushions has started peeling.
Pottery Barn can make this right by sending a new cushion.
I've been a loyal customer for * months
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