Hi, PB team,*I had an incredibly bad customer experience at PB earlier today. First, th...

GetHuman-poznyack's customer service issue with Pottery Barn from September 2018

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Hi, PB team,*I had an incredibly bad customer experience at PB earlier today. First, the website was glitchy so my transaction did not go through. When I called customer service, I was put on a long hold, told the item was not available (while this is a custom item and I know for a fact it is available), put on hold once again and then left waiting for *** minutes and finally the rep. I talked to just quit on me when it was **am Eastern time! This is beyond frustrating. Now the promotion I was going to use may expire and on top of a horrible website and customer service experience, I may not be able to make this purchase. My wife and I like shopping at PB (and we have a PB credit card), but today it was an incredibly frustrating experience and a total waste of time on our end. The whole process took way over * hours and we did not accomplish what we were trying to do. I would appreciate a call back or email response so we can discuss this matter further. Thank you. P.S. I have print screens of the coupon, phone call details and other information I would like to share with PB.
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Pottery Barn

Customer service issue
Reported by GetHuman-poznyack
Sep 24th, 2018 - 2 mons ago
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GetHuman-poznyack started working on this issue
Sep 24th 4:19am