I ordered a couch and * chairs the first of June. The sales lady told me four to six we...

GetHuman-sunlovr's customer service issue with Pottery Barn from July 2018

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The issue in GetHuman-sunlovr's own words
I ordered a couch and * chairs the first of June. The sales lady told me four to six weeks for delivery. I told her I had to have by July ** she said no problem. I checked on order last week no delivery on two items till middle of August and the other the middle of Sept. this is unexceptable ad I have party on the **th of July and*I have no living room furniture. I called last week the girl I spoke with said no problem the order had not been started and I would get email confirmation within ** to ** hours. It’s been over a week and I’ve still heard nothing. I call today and again the run around someone will call within ** hours. I realize this was*A custom order but pottery barn has not lived up to their end of the deal.*My name is Carolyn Hansen and the order number is ************. *Thank you.

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Pottery Barn

Customer service issue
Reported by GetHuman-sunlovr
Jul 6th, 2018 - 5 years ago
Fixed
Seen by 22 customers so far
Similar issue to 47 others
0 customers following this
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Timeline

GetHuman-sunlovr started working on this issue
Jul 6th, 2018 10:34pm
GetHuman-sunlovr indicated the issue is not fixed yet.
Jul 7th, 2018 3:44am
GetHuman-sunlovr indicated the issue is not fixed yet.
Jul 8th, 2018 4:29am
GetHuman-sunlovr indicated the issue is not fixed yet.
Jul 11th, 2018 2:05am

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