Order was dry and cold and chicken was tough as well as cold and dry. Mac and cheese wa...

GetHuman-hpffmanc's Complaint issue with Postmates from April 2021

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Postmates doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hpffmanc will need to dig through the advice provided by Postmates, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-hpffmanc can let us know if they help or not.
Before contacting them, items GetHuman-hpffmanc may need:
Account holder name, Email address on the account, Phone number, and Billing address
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-hpffmanc's own words
Order was dry and cold and chicken was tough as well as cold and dry. Mac and cheese was super cold and stuck together:. No gravy on mashed potatoes although I called in to let them know I wanted gravy and that I ordered through postmates and was reassured when postmates got there that my order would be made right. If I didn’t just move here from Indiana and had a license here I would have came to eat it myself. I’ve never had such awful service.

GetHuman-hpffmanc did not yet indicate what Postmates should do to make this right.

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Postmates

Complaint issue
Reported by GetHuman-hpffmanc
Apr 14th, 2021 - 3 months ago
Not resolved
Seen by 10 customers so far
Similar issue to 2472 others
0 customers following this

Timeline

GetHuman-hpffmanc started working on this issue
Apr 14th 4:11am

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