We placed an order for Canton Phoenix through Postmates that was supposed to take...

GetHuman5607712's Complaint issue with Postmates from January 2021

Help with my Postmates issue
The issue in GetHuman5607712's own words
We placed an order for Canton Phoenix through Postmates that was supposed to take **-** minutes. It arrived in * hours and * minutes. It was all luke warm. We called Canton Phoenix and they said we had to go through Postmates to resolve it. We tried to reheat the food but it was not very good that way. The order was placed at *:**. At *:** we got a message the order was waiting for the driver. At *:**, the driver arrived at Canton Phoenix. at *:**, he left Canton Phoenix and his car showed him to be sitting at Jack in the Box until *:**. He then headed back to Canton Phoenix and sat there until *:**. Our order arrived at *:** and was cold. I would appreciate a refund!!! My cell phone is ***-***-**** and my address is ***** SW ***st Avenue in Tigard, Oregon.

GetHuman5607712 did not yet indicate what Postmates should do to make this right.

How GetHuman5607712 fixed the problem
I contacted them by phone and explained my situation. I was on hold for * hours the first day I called, so I called again the next morning and was only on hold for about ** minutes and they gave me a full refund and $** credit towards my next order.
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Postmates

Complaint issue
Reported by GetHuman5607712
Jan 2nd, 2021 - 2 years ago
Fixed
GetHuman5607712 shared how to fix
Seen by 37 customers so far
Similar issue to 2625 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman5607712 started working on this issue
Jan 2nd, 2021 2:29am
GetHuman5607712 confirmed the issue is fixed. Hooray!
Jan 2nd, 2021 6:20pm

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