On Thanksgiving I placed a small brunch order. Postmates took my order, said the resta...

GetHuman5602221's Overcharge/Strange charge issue with Postmates from December 2020

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Help with my Postmates issue
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GetHuman5602221's next move: find and follow the right step-by-step guide.
Postmates doesn't have a customer phone number that is answered by an agent. Instead, GetHuman5602221 will need to dig through the advice provided by Postmates, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman5602221 can let us know if they help or not.
Before contacting them, items GetHuman5602221 may need:
Account holder name, Email address on the account, Phone number, and Billing address
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman5602221's own words
On Thanksgiving I placed a small brunch order. Postmates took my order, said the restaurant was working on it, showed me tracking but the restaurant was closed on Thanksgiving! I even tried to call them and there was no answer. I would see the delivery person go there to pick up through tracking but would leave in * minutes. Then one delivery person texted me and said they were at the restaurant (I could see through tracking they were) and said the restaurant was completely shut and I had to cancel the order or it will keep going on. How can postmates even take a payment for a closed restaurant. I've used grubhuh, seamless, uber eats since htey started and have never had any of these issues there. I cancelled the order here, ordered from grubhub and contacted postmates on the email provided on the customer service. I got an automatic reply saying if I wanted someone to contact me to reply to that email. I did and got the SAME automatic reply. Then I did again and again got the automatic reply. Now they've charged me an annual $** charge! How can I get a refund or cancel anything if they don't respond! I prefer a paper trail since companies don't always keep their word. I have a $** and a $** charge I need refunded. I am very annoyed with their customer service and won't ever use postmates because of this. Would appreciate any help! Thank you

GetHuman5602221 did not yet indicate what Postmates should do to make this right.

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Postmates

Overcharge/Strange charge issue
Reported by GetHuman5602221
Dec 31st, 2020 - 10 months ago
Not resolved
Seen by 6 customers so far
Similar issue to 2749 others
0 customers following this

Timeline

GetHuman5602221 started working on this issue
Dec 31st, 2020 4:34am
GetHuman5602221 indicated the issue is not fixed yet.
Dec 31st, 2020 4:35am

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