I had an order delivered today! After the postmate delivered my order I went to issue...
GetHuman-mecooley's customer service issue with Postmates from October 2020
23 views | 2666 similar | 0 following
Help with my Postmates issue
First: share to improve GetHuman-mecooley's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-mecooley's next move: find and follow the right step-by-step guide.
Postmates doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-mecooley will need to dig through the advice provided by Postmates, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-mecooley can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates has better answers for you: Postmates Help Center
Before contacting them, items GetHuman-mecooley may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-mecooley's own words
I had an order delivered today! After the postmate delivered my order I went to issue his tip and I selected other because I wanted to give him a little extra because i'm not close to the restaurant I ordered from so I try to give the drivers a little bit more for delivering to me. However, in my haste to figure out how much more I wanted to give the driver, I hit something on my phone and the tip selection disappeared and the tip amount was ZERO!!! That is not acceptable and I'd like to be able to get a proper tip to the driver of my delivery. I ordered from Grand Central Bakery in Portland, Oregon and it was delivered by Kevin at approximately *:** today *******. If you could please send me another tip link so that I can get him the tip he deserves, I'd really appreciate it!!
GetHuman-mecooley did not yet indicate what Postmates should do to make this right.
I have an issue with Postmates too
How GetHuman-mecooley fixed the problem
We are waiting for GetHuman-mecooley to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.