Ordered food from a local resultant in the area? Received and auto generated text sayin...

GetHuman5190086's customer service issue with Postmates from August 2020

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Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman5190086's own words
Ordered food from a local resultant in the area? Received and auto generated text saying my food along with the driver was pulling into my hotel for deliver in ** mins this was approximately at *:** pm Saturday august ** ****. However no one was outside and I am also currently in a hotel. The Postmates hotel is a hotel and I had mistakenly put the wrong number. I included my email and cell phone on the complete my order page through the website so I’m not understanding why the delivery did not call, or text before hand to verify the food was here or that it had been delivered to the proper person. now I’m out for **$ and I still have no food. I tried submitting an issue through the Postmates website and all it said was “resolved” how? Where’s the explanation? I can’t call the delivery driver or anything.

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Postmates

Customer service issue
Reported by GetHuman5190086
Aug 23rd, 2020 - 8 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 2950 others
0 customers following this

Timeline

GetHuman5190086 started working on this issue
Aug 23rd, 2020 2:23am

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