Hello,*I received a text message from a postmates driver saying that he needed me to ca...

GetHuman-iarehila's Dispute a Charge issue with Postmates.com from May 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-iarehila's own words
Hello,*I received a text message from a postmates driver saying that he needed me to cancel an order since the app froze. I cancelled the order and he said the food had already been dropped off. I went outside and there was nothing there. After talking to the driver, I figured out he was talking about a previous order, not the current order. This miscommunication led to a cancelled order for Popeyes Louisiana Kitchen. I was under the impression I was being asked by the driver to cancel the order. *I also noticed that the previous order from Taco Bell is showing up on my card twice.*The only order I received was from Taco Bell at $**.**, which I am happy to pay for. *Can you please take the charges of $**.** and one of the $**.** off of my card and readjust the other charge of $**.** to $**.**? *Thank you

GetHuman-iarehila did not yet indicate what Postmates.com should do to make this right.

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How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
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Postmates.com

Dispute a Charge issue
Reported by GetHuman-iarehila
May 16th, 2020 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 3774 others
0 customers following this

Timeline

GetHuman-iarehila started working on this issue
May 16th, 2020 7:01am

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