My food arrived completely cold as if it had been sitting for an extremely long time...

GetHuman4645663's Dispute a Charge issue with Postmates.com from April 2020

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You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4645663's own words
My food arrived completely cold as if it had been sitting for an extremely long time. I have asked for a refund for my order but Postmates customer service is terrible. I do not understand how they can deliver such poor quality food. If they couldnt make it they should have just canceled my order instead of being over ** minutes late. I want a refund for this transaction. I even called the restaurant and they advised they would refund me but they would have to refund postmates since that is who the transaction was with.

GetHuman4645663 did not yet indicate what Postmates.com should do to make this right.

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How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
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Postmates.com

Dispute a Charge issue
Reported by GetHuman4645663
Apr 15th, 2020 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 3468 others
0 customers following this

Timeline

GetHuman4645663 started working on this issue
Apr 15th, 2020 3:09pm
GetHuman4645663 indicated the issue is not fixed yet.
Apr 15th, 2020 7:29pm
GetHuman4645663 indicated the issue is not fixed yet.
Apr 16th, 2020 3:40pm