You guys froze my account due to my boyfriend contacting the bank for postmates charges...

GetHuman4470776's Dispute a Charge issue with Postmates.com from March 2020

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Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman4470776's own words
You guys froze my account due to my boyfriend contacting the bank for postmates charges on his account that was due to an error when processing an order. I was the one post-mating my ordered with his credit card and he thought it was someone using it from his work so he reported it to wells Fargo. Wells Fargo says they cant return the money since it was put back in due to fraud in his statement to them. Can we please find a way to fix this problem..I have tried reaching out multiple times due to the fact that i do use postmates so often, Thank you.

GetHuman4470776 did not yet indicate what Postmates.com should do to make this right.

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How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
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Postmates.com

Dispute a Charge issue
Reported by GetHuman4470776
Mar 15th, 2020 - 8 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 3204 others
0 customers following this

Timeline

GetHuman4470776 started working on this issue
Mar 15th 11:49pm