I ordered through the postmates app roughly ** minutes ago and was still unable to rece...

GetHuman4344868's customer service issue with Postmates.com from February 2020

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The issue in GetHuman4344868's own words
I ordered through the postmates app roughly ** minutes ago and was still unable to receive my food. I live on a military installation and I have stated that in my delivery instructions. I also wrote that I am unable to meet the postmate driver at the the gate so they would have to be able to get on base. Usually there isn't any issue as I have ordered postmates before and have always got my food, but this time after my food was already running late I was contacted by my postmate driver saying he was unable to get on post and complete my order. He said they wouldn't let him through because he didn't have the correct form of identification namely an enhanced driver's license which the need to process him. He told me that he would try to reach out and get another driver or get help from postmates support but after about ** minutes he told me that he was unable to reach anyone for help. He told me to cancel my order and that I would have an option to ask for a refund. It's just stupid that I'm expected to pay in full after waiting way past the expected time and not receive a refund after not getting my food through no fault of my own.

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Customer service issue
Reported by GetHuman4344868
Feb 10th, 2020 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 3180 others
0 customers following this
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GetHuman4344868 started working on this issue
Feb 10th, 2020 3:33am

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