I ordered lunch for the SVP of the company I work for and they prepared her food wrong...

GetHuman3392664's Problem With an Order issue with Postmates.com from August 2019

Help with my Postmates.com issue
First: share to improve GetHuman3392664's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3392664 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman3392664's own words
I ordered lunch for the SVP of the company I work for and they prepared her food wrong. She is vegan so we ordered a tofu salad and they mixed the tofu with chicken. This is at the fault of the restaurant and post mates. The app and webpage do not have options to add or remove certain ingredients like other food delivery platforms. I have to manually type what's not wanted or what I'd like to add. This makes it very hard to specify what is not wanted and doesn't guarantee it will be done since there is no extra charge. Please look into that, I'm sure this has made it hard for all of your customers. Your app also doesn't have the updated menu for a lot of the restaurants you deliver for. The SVP has been throwing up periodically for the last hour due to this mistake, and I worked in the restaurant industry for * years so I know food allergy*dietary restrictions must be taken very seriously, it's literally a matter of life and death. We are seeking a full reimbursement, as our food arrived almost * hour late in addition to the tofu chicken mix up.

GetHuman3392664 did not yet indicate what Postmates.com should do to make this right.

How GetHuman3392664 fixed the problem

We are waiting for GetHuman3392664 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Postmates.com customer problems.
How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Problem With an Order issue
Reported by GetHuman3392664
Aug 8th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 42619 others
0 customers following this


GetHuman3392664 started working on this issue
Aug 8th, 2019 6:29pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies