I ordered lunch for the SVP of the company I work for and they prepared her food wrong...

GetHuman3392664's Problem With an Order issue with Postmates.com from August 2019

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The issue in GetHuman3392664's own words
I ordered lunch for the SVP of the company I work for and they prepared her food wrong. She is vegan so we ordered a tofu salad and they mixed the tofu with chicken. This is at the fault of the restaurant and post mates. The app and webpage do not have options to add or remove certain ingredients like other food delivery platforms. I have to manually type what's not wanted or what I'd like to add. This makes it very hard to specify what is not wanted and doesn't guarantee it will be done since there is no extra charge. Please look into that, I'm sure this has made it hard for all of your customers. Your app also doesn't have the updated menu for a lot of the restaurants you deliver for. The SVP has been throwing up periodically for the last hour due to this mistake, and I worked in the restaurant industry for * years so I know food allergy*dietary restrictions must be taken very seriously, it's literally a matter of life and death. We are seeking a full reimbursement, as our food arrived almost * hour late in addition to the tofu chicken mix up.

GetHuman3392664 did not yet indicate what Postmates.com should do to make this right.

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How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
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Postmates.com

Problem With an Order issue
Reported by GetHuman3392664
Aug 8th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 42619 others
0 customers following this

Timeline

GetHuman3392664 started working on this issue
Aug 8th, 2019 6:29pm

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