I ordered online and waited over an hour but never received anything. I have screenshot...

GetHuman3359695's Problem With an Order issue with Postmates.com from August 2019

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The issue in GetHuman3359695's own words
I ordered online and waited over an hour but never received anything. I have screenshots. *Ended up downloading the app so I could call for help, except the order wasn't in the system. *I ordered exactly what I'd ordered before. I just had surgery Tuesday, major cervical spine surgery. They moved my vocal cords and throat in order to get to my spine from the front. I now have major difficulties swallowing, so I wanted soft foods. I ordered mac & cheese ($*.**), which Kenny called to let me know they didn't offer here, so he read all the choices they had, and I ended up with the kids applesauce. I also ordered chicken noodle soup ($*.**), which was a tiny portion but tasty, and I put it in the fridge after one bite, as it's a little too difficult to swallow. I ordered a shake ($*.**), had the top portion of it with the whipped cream, a Greek yogurt thing ($*.**), which I did eat and it was tasty, and some fruit ($*.**). That was all I could find that would go down easily. With the $** off code, should have been $**.**, and I tipped $* because Kenny did an awesome job keeping me in the loop, and he truly cared that I would be okay just eating this. *On my bank account, there's a charge for $*.**, as well as $**.**. *I don't know what the cost of the applesauce was, but it was a kids' size pouch, so it shouldn't have been as much as mac & cheese. *Either way, please cancel my membership. I am on disability, my income is around $****month, so just over $*,****year and $**.** per year in order to get food delivered is more than I can afford. *Thank you for allowing me to try your service, especially with me needing help getting something healthy and soft delivered after this life altering surgery. *Thank you for cancelling this within the * day trial period (it's actually been less than ** hours), and thank you to your driver, Kenny, for caring about my happiness with his service. If I could hire him to do my running I would, but I can't afford it.

GetHuman3359695 did not yet indicate what Postmates.com should do to make this right.

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Postmates.com

Problem With an Order issue
Reported by GetHuman3359695
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 42500 others
0 customers following this

Timeline

GetHuman3359695 started working on this issue
Aug 3rd, 2019 4:45pm

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