I PLACED AN ORDER WITH POSTMATES TODAY FOR BURGER KING. WHEN IT ARRIVED THE DRIVER HAD...

GetHuman-cnwco's customer service issue with Postmates.com from May 2019

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The issue in GetHuman-cnwco's own words
I PLACED AN ORDER WITH POSTMATES TODAY FOR BURGER KING. WHEN IT ARRIVED THE DRIVER HAD A SMALL HOT COFFEE SHE SAID THEY DIDN'T HAVE ICED COFFEE IN WHICH I HAD ORDERED LARGE ICED COFFEE. SHE SAID SHE COULDNT CALL ME BECAUSE HER APP WAS MESSING UP. SECONDLY I ORDERED A LARGE HASHBROWN AND RECEIVED A SMALL. WHEN I EMAILED THEM SOMEONE NAMED MAX REPLIED AND SAID I HAVE HAD TOO MANY ISSUES SO THEY COULD ISSUE A REFUND!!! FIRST OF ALL I HAVE SPENT AN OBSCENE AMOUNT OF MONEY WITH THIS COMPANY. HOW DARE YOU SAY YOU'RE NOT GOING TO REFUND MY MONEY ON A ORDER THAT IVE SPENT MY MONEY AND ITS NOT CORRECT!! IF SOMETHING IS NOT CORRECT OR WRONG I DONT CARE IF ITS *** ORDERS AS A COMPANY YOU NEED TO HANDLE THE ISSUE. IM EXPECTED TO PROVIDE A CERTAIN LEVEL OF STANDARD IN MY JOB AND EXPECT NO DIFFERENT FROM THESE PEOPLE ESPECIALLY WHEN IM SPENDING MONEY. SO RATHER IT BE A ERROR ON THE DRIVER SIDE OR THE RESTAURANT. POSTMATES YOU ARE RESPONSIBLE FOR MAKING IT RIGHT RATHER IT BE *X OR ****X. I WANT MY REFUND AND I WILL BE EMAILING CORPORATE CEO IM SURE HE WILL WANT TO KNOW WHAT TYPE OF INCOMPETENT PEOPLE HE HAS WORKING FOR HIM

GetHuman-cnwco did not yet indicate what Postmates.com should do to make this right.

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Postmates.com

Customer service issue
Reported by GetHuman-cnwco
May 19th, 2019 - 2 years ago
Fixed
Seen by 27 customers so far
Similar issue to 40887 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman-cnwco started working on this issue
May 19th, 2019 12:59pm
GetHuman-cnwco indicated the issue is not fixed yet.
May 19th, 2019 6:02pm
GetHuman-cnwco confirmed the issue is fixed. Hooray!
May 20th, 2019 7:15pm
GetHuman-cnwco confirmed the issue is fixed. Hooray!
May 20th, 2019 7:17pm