I went to pick up an order and on the postmates app it said prepaid. The employee at Ra...

GetHuman2894790's customer service issue with Postmates.com from May 2019

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The issue in GetHuman2894790's own words
I went to pick up an order and on the postmates app it said prepaid. The employee at Rachel’s kitchen said the order hasn’t been paid. I called the customer and she said this has happened * times before for her. And the employee at the restaurant said it’s something about no account to put money for orders. So I had to cancel the order per customers request cuz she couldn’t pay. And postmates card didnt work I tried. I got a message saying I’ll get deactivated for cancelling orders that are out of my control of the reason needing to be canceled. So I want to know if that can be fixed so I don’t get penalized for it. And also I’m upset cuz this is multiple times I’ve gone to a location using gas and don’t get paid for the driving when order is canceled.

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How Do I Get a Refund from Postmates?How Do I Check My Application Status with Postmates?What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
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Postmates.com

Customer service issue
Reported by GetHuman2894790
May 9th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 40553 others
0 customers following this

Timeline

GetHuman2894790 started working on this issue
May 9th, 2019 7:14pm
GetHuman2894790 indicated the issue is not fixed yet.
May 9th, 2019 11:23pm
GetHuman2894790 indicated the issue is not fixed yet.
May 10th, 2019 1:50am

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