Someone called me yesterday saying they were from Postmates. They said I needed to veri...

GetHuman-hotact's tech support issue with Postmates.com from March 2019

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The issue in GetHuman-hotact's own words
Someone called me yesterday saying they were from Postmates. They said I needed to verify my identity by texting my email and password (even though your emails say you will never ask for them). I was logged out of the app and had to log back in and was sent a four digit code to log in again. When I logged back in my account had been emptied and the amount has not appeared in my bank account.*I then got an email saying I had added a new debit card (which I didn’t) and my funds had been successfully transferred (which they weren’t). I can’t even determine what card you have on file. Don’t want to go online til I know the funds are going to me!
GetHuman-hotact did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

tech support issue
Reported by GetHuman-hotact
Mar 27th, 2019 - a mon ago
I have an issue with Postmates.com too
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Timeline
GetHuman-hotact started working on this issue
Mar 27th 3:36pm