I ordered postmates about an hour and a half ago. About a $** purchase. For the last...

GetHuman2574775's customer service issue with Postmates.com from March 2019

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The issue in GetHuman2574775's own words
I ordered postmates about an hour and a half ago. About a $** purchase. For the last ** minutes it has said my food was picked up by my driver. For the first ** the car sat in the parking lot. For the continuation of the other ** minutes the car has driven in the complete opposite direction of where I ordered the food from. The place is a mile down the road from me yet my drivers is driving all over the place. By the time I get my food it will be cold and way past the time I was planning on eating. This is ridiculous. I have been a postmates driver and there is no way to drive the complete opposite direction of the location given by that far. I would like a refund for the huge inconvenience I have dealt with. I also tried contacting my driver who has not answered my calls or texts. I have heard nothing on why my food is not here and why he is driving all over town beforehand. He deserves to be kicked off this app for such terrible service. I have picture proof of his car driving in the opposite direction if needed.

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Postmates.com

Customer service issue
Reported by GetHuman2574775
Mar 23rd, 2019 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 196 others
0 customers following this

Timeline

GetHuman2574775 started working on this issue
Mar 23rd, 2019 3:11am