Hi,**My account was recently hacked and I’ve been reaching out to support for two and a...

GetHuman-hsteinma's customer service issue with Postmates.com from March 2019

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The issue in GetHuman-hsteinma's own words
Hi,**My account was recently hacked and I’ve been reaching out to support for two and a half days and no has gotten back to me or they answer my messages in a way that suggests no one is reading what I am saying. **Please have someone reach out to me immediately. I am extremely concerned someone hacked into my account and is trying to redirect my earnings to their own debit card. Please help me stop this before it is too late. *I received a call Sunday from what I thought was a postmates team member. They said that they wanted to verify my account over the phone. I received a text asking me to verify my email and password. Which I stupidly did. Then the call disconnected and I can not get onto my app any longer and it appears they have gotten into my email as well. I received a text message saying a new debit card was added to my postmates account. This is NOT TRUE. I believe someone is trying to take my earnings and direct them to their account. I changed my postmates password but I can’t get into the app since it’s saying it’s locked down because of suspicion I violated the agreement. You guys emailed me saying you were investigating and to take steps to set up a new password and enter my correct financial info. However the link to have the instructions sent to me is not coming to my email address and I can’t look at my financial info because I get a orange screen telling me I violated the agreement and to contact support. Which I have done five times with no help. Last email I received was someone that hadn’t read my previous messages because they claimed I violated the agreement because I didn’t deliver the food. They didn’t read about how my delivery was disrupted by the person on the phone who posed as a help center person, knew I was on an active delivery, and told me it would be cancelled and I would be credited. By the time I realized they were a fake I was locked out of my account and contacted you guys to let you know. So how can you say I violated the agreement?**I’m asking for some real help finally it’s bewn days of worrying about my money and not having access to it or making sure you have my and not the scammers financial information. It’s been days of not being able to keep earning from postmates. Please call or email me!*Hope****.***.****
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Customer service issue
Reported by GetHuman-hsteinma
Mar 12th, 2019 - 5 mons ago
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