On Thursday February ** I placed an ordered for applebees restaurant through Postmates...

GetHuman2302037's customer service issue with Postmates.com from February 2019

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The issue in GetHuman2302037's own words
On Thursday February ** I placed an ordered for applebees restaurant through Postmates. The total came to $**.*** Postmates placed a hold on my card for $**. **( which was stated to come off in a few days and hasn’t).*I placed our order at *:**, we live ** minutes away from the restaurant and didn’t get our food for an hour. When Postmates originally stated we would have it by *:**pm. When we did receive our food one of the burgers we ordered was missing half of the bun and all of the food was ice cold. I called applebees and was told by the manager that he was going to try to get me a full refund. I was then notified by the manager that to get a a refund I would have to reach out to Postmates personally. This is the the first time we have ever used Postmates and to be honest we were quite disappointed. We would like a full refund for our bad experience.

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Postmates.com

Customer service issue
Reported by GetHuman2302037
Feb 25th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 35116 others
0 customers following this

Timeline

GetHuman2302037 started working on this issue
Feb 25th, 2019 7:10pm