I am HIGHLY ALLERGIC TO CILANTRO SAUCE AND STATED THAT IN MY INSTRUCTIONS AND THEY PUT...

GetHuman-wansaceb's customer service issue with Postmates.com from February 2019

2 views
 | 
34331 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman-wansaceb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-wansaceb's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wansaceb will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wansaceb can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-wansaceb may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-wansaceb's own words
I am HIGHLY ALLERGIC TO CILANTRO SAUCE AND STATED THAT IN MY INSTRUCTIONS AND THEY PUT CILANTRO SAUCE IN MY BOWL. I ATE IT AN AM NOW HAVING A REACTION. This occurred in my Sarussi Sub order last night. Your company's resolution (your rep Tawny G) was to provide me with a $** credit. My bowl cost $**. I could not even eat it. I explained to her that at a MINIMUM I should receive a refund of $** considering I could not eat my food and almost had to go to urgent care. Your rep, Shawnda D responded by saying you could not give me more than a $** refund. I use Postmates at least twice a week. I will now use Uber Eats and Grub Hub. Please cancel my *monthly subscription since apparently $** is enough of an issue for you to lose a customer. Thank you.
GetHuman-wansaceb did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-wansaceb fixed the problem
We are waiting for GetHuman-wansaceb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wansaceb fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman-wansaceb
Feb 17th, 2019 - 8 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 2 customers so far
Similar issue to 34331 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-wansaceb started working on this issue
Feb 17th 2:03pm