Order was never delivered although when I reported the issue they told me postmates did...

GetHuman2226017's customer service issue with Postmates.com from February 2019

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The issue in GetHuman2226017's own words
Order was never delivered although when I reported the issue they told me postmates did arrive and waited * minutes without being able to contact me. I was tracking my order and estimated time of arrival was still in the future and the car showed it no where near my apartment when I got notification that my order had been delivered successfully. I would love to get a quick respond because of the huge inconvenience of not getting my ordered delivered and postmates not contacting me at all why they were supposedly outside my apartment. I have order before and didn’t have any problem until now. Thank you
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Postmates.com

Customer service issue
Reported by GetHuman2226017
Feb 17th, 2019 - 8 mons ago
I have an issue with Postmates.com too
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Seen by 2 customers so far
Similar issue to 34323 others
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Timeline
GetHuman2226017 started working on this issue
Feb 17th 6:53am