This is our first time ordering from Postmates. We decided to try it out because we our...

GetHuman2225199's customer service issue with Postmates.com from February 2019

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The issue in GetHuman2225199's own words
This is our first time ordering from Postmates. We decided to try it out because we ourselves are opening a delivery and pick up location within the next two weeks and wanted to be able to try all available third party delivery options before we selected for our own business.**We ordered from Da Bayou at *:**pm (eastern time) and given a *:**pm delivery time. It's now *:** and counting - We've had to contact our driver and the restaurant. The driver says the food hasn't been ready, the restaurant says the food has been sitting at the bar waiting. **So here we sit, continuing to wait since our driver appears to have taken another delivery. **Really wish there was a way to actually get ahold of a Postmates customer service rep over the phone to figure this out. Attempted to cancel the order now that it's WELL over an hour past our delivery time and a prompt told me I would be charged a $** cancelation fee.**At this point our food is going to be terrible and cold as it's been sitting and we're stuck with it because of the cancellation policy.**We would really like a refund, this has been a pretty Terrible experience all the way around. Super bummed, we we're looking forward to trying Postmates
GetHuman2225199 did not yet indicate what Postmates.com should do to make this right.
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Postmates.com

Customer service issue
Reported by GetHuman2225199
Feb 17th, 2019 - 8 mons ago
I have an issue with Postmates.com too
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Seen by 4 customers so far
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Timeline
GetHuman2225199 started working on this issue
Feb 17th 1:57am