I have been waiting over an hour for my food. Once I texted the driver, he claimed he w...

GetHuman-ayala_ds's customer service issue with Postmates.com from February 2019

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The issue in GetHuman-ayala_ds's own words
I have been waiting over an hour for my food. Once I texted the driver, he claimed he was going slow due to rain, which I understand, but he also said that he was barely picking up the food... but the website stated, “Your courier is on the way with your order” the entire time while he was driving. He was far away from the restaurant and drove all around my area. It is frustrating because this service is supposed to be time efficient and convienent for the customer, and I am in awe that the driver is delivery items within my area very close to me, but avoids my order, so it seems. **All in all, it took an hour and ** minutes for my food to arrive. On top of the late delivery, it’s so cold. *This was my first time using Postmates, and it brought down my expectations on the customer service.
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Customer service issue
Reported by GetHuman-ayala_ds
Feb 16th, 2019 - 8 mons ago
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GetHuman-ayala_ds started working on this issue
Feb 16th 3:02am