I have been waiting over an hour for my food. Once I texted the driver, he claimed he w...
GetHuman-ayala_ds's customer service issue with Postmates.com from February 2019
Help with my Postmates.com issue
First: share to improve GetHuman-ayala_ds's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-ayala_ds's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-ayala_ds will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-ayala_ds can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-ayala_ds may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-ayala_ds's own words
I have been waiting over an hour for my food. Once I texted the driver, he claimed he was going slow due to rain, which I understand, but he also said that he was barely picking up the food... but the website stated, “Your courier is on the way with your order” the entire time while he was driving. He was far away from the restaurant and drove all around my area. It is frustrating because this service is supposed to be time efficient and convienent for the customer, and I am in awe that the driver is delivery items within my area very close to me, but avoids my order, so it seems. **All in all, it took an hour and ** minutes for my food to arrive. On top of the late delivery, it’s so cold. *This was my first time using Postmates, and it brought down my expectations on the customer service.
GetHuman-ayala_ds did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-ayala_ds fixed the problem
We are waiting for GetHuman-ayala_ds to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.