I got a big order from popeyes thru them. Some how my six sides i ordered came to six f...

GetHuman-wyattlis's customer service issue with Postmates.com from February 2019

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The issue in GetHuman-wyattlis's own words
I got a big order from popeyes thru them. Some how my six sides i ordered came to six fries. I didn't want six lg fries i wanted two coleslaw two mash potatoes and ONE frie and rice and beans. I put in that and ordered! I notice when i looked again the app had ne down for six lg fries for my sides! I quickly called the delivery driver and explained to her i didn't want those sides and told her what sides i wanted. She was still waiting for my food! Mind you the sides are free with my order no extra charge or change in my payment. The deliver said ok i will call you back. I quickly called the nearest restaurant that handle my order and explained to them and they was willing to give the sides i wanted because they saw * fries must have been an error. The lady asked what i wanted and she the ones that had my food but they have already left and didnt call me back until AFTER they left to tell me nothing they could do i already picked out whatci wanted! They was ** mins late and than told me they talked to their manager at Postmate and said they were going to turn around and go back to get the correct sides, they LIED! TO THEM!!! they already had my order and could've made it right while they was waiting which the resturant was willing to do! I paid $**.** for ** pieces if chicken and got stuck with * lg fries which was an error that could've veen rectified!!! I want them to credit six lg sides with free delivery so i can get what i meant to pay for! Just the fact i can't speak with a human being is failed customer service! I never went through such from no other delivery services! This was only my second time with this company and now I'm deleting my app!
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Postmates.com

Customer service issue
Reported by GetHuman-wyattlis
Feb 15th, 2019 - 8 mons ago
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GetHuman-wyattlis started working on this issue
Feb 15th 8:47pm