I got a big order from popeyes thru them. Some how my six sides i ordered came to six f...

GetHuman-wyattlis's customer service issue with Postmates.com from February 2019

34136 similar
0 following
Help with my Postmates.com issue
First: share to improve GetHuman-wyattlis's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-wyattlis got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-wyattlis may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-wyattlis's own words
I got a big order from popeyes thru them. Some how my six sides i ordered came to six fries. I didn't want six lg fries i wanted two coleslaw two mash potatoes and ONE frie and rice and beans. I put in that and ordered! I notice when i looked again the app had ne down for six lg fries for my sides! I quickly called the delivery driver and explained to her i didn't want those sides and told her what sides i wanted. She was still waiting for my food! Mind you the sides are free with my order no extra charge or change in my payment. The deliver said ok i will call you back. I quickly called the nearest restaurant that handle my order and explained to them and they was willing to give the sides i wanted because they saw * fries must have been an error. The lady asked what i wanted and she the ones that had my food but they have already left and didnt call me back until AFTER they left to tell me nothing they could do i already picked out whatci wanted! They was ** mins late and than told me they talked to their manager at Postmate and said they were going to turn around and go back to get the correct sides, they LIED! TO THEM!!! they already had my order and could've made it right while they was waiting which the resturant was willing to do! I paid $**.** for ** pieces if chicken and got stuck with * lg fries which was an error that could've veen rectified!!! I want them to credit six lg sides with free delivery so i can get what i meant to pay for! Just the fact i can't speak with a human being is failed customer service! I never went through such from no other delivery services! This was only my second time with this company and now I'm deleting my app!
GetHuman-wyattlis did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-wyattlis fixed the problem
We are waiting for GetHuman-wyattlis to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Postmates.com customer problems.
What do I do if my Postmates order is wrong?How do I get a refund on Postmates?
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-wyattlis fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-wyattlis
Feb 15th, 2019 - 8 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 3 customers so far
Similar issue to 34136 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-wyattlis started working on this issue
Feb 15th 8:47pm