I am extremely dissatisfied with my order of food from Chili’s Bar and Grill through Po...
GetHuman-joeyemma's customer service issue with Postmates.com from March 2019
Help with my Postmates.com issue
First: share to improve GetHuman-joeyemma's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-joeyemma's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-joeyemma will want to follow the link below to head to their help center. We will check on GetHuman-joeyemma later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-joeyemma may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-joeyemma's own words
I am extremely dissatisfied with my order of food from Chili’s Bar and Grill through Postmates on *******. I ordered based on the prices Postmates provided which came to a subtotal of $**.**. Then upon receiving the charge the subtotal for food was $**.** plus a $** service fee which ultimately is charging me *x more than the original subtotal. You provide a message on the receipt stating “This is an order from a non partner so the prices above are estimates.” I can understand a small difference in price but this is way too much. How could your app provide such a differnce in pricing? The subtotal itself is a $** difference which is **% of the original price of $**.**. Imagine you planning to pay for something and finding out there is a **% extra charge. I could only imagine what your frustration would be. I get you say this is a nonpartner that you can’t control but you can control the prices you show on your app. You should not show prices if it is going to be that different (just allow me to go online and view the menu if you can’t get the prices within *% of the actual charges). Due to this grave miscalculation on your part I respectfully request that you remove the total charge of $** and charge me for the original cost of $** plus the tip of $*. If this in not possible it can be effectively done by provide me with a credit of the differnce. Please let me know your response.
GetHuman-joeyemma did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-joeyemma fixed the problem
We are waiting for GetHuman-joeyemma to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.