Hello, *My name is Alondra Russe (A*****@***.com). **I am trying to get in contact wit...

GetHuman2099178's customer service issue with Postmates.com from February 2019

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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2099178 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2099178 can let us know if they help or not.
The issue in GetHuman2099178's own words
Hello, *My name is Alondra Russe (A*****@***.com). **I am trying to get in contact with you guys regarding an order that I placed yesterday for about * minute until I realized that it went from delivery option to pick up without me noticing. I was currently at work (so I couldn’t not leave) when the order was place and I cancelled it as soon as I realized that it said pick up instead of delivery even though I had definitely picked on the delivery option. I also have a witness who was also confused when the order was placed and said pick up instead. I am emailing you asking to please refund the money that was taken from my account or give me a credit on the account. I understand you guys have a policy but the order was automatically went to begin “preparing” and I know they hadn’t started making it because I called the store and asked. There really isn’t a reason why I shouldn’t get my money back, the merchant hadn’t even looked at the order whenever I called. I hope you guys understand the frustration and work with me in this situation. My co-workers and I just recently found Postmates to be a good app to order around where we work and we hope not to change our mind about using it because of a small dispute like this. Thank you and I’ll be waiting to hear from you guys!

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Customer service issue
Reported by GetHuman2099178
Feb 2nd, 2019 - 4 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 31373 others
0 customers following this
Items needed
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GetHuman2099178 started working on this issue
Feb 2nd, 2019 3:45pm

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