Postmates brought me two items, both wrong. I orderd Advil Cold and Flu (because I had...
GetHuman2027856's customer service issue with Postmates.com from January 2019
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The issue in GetHuman2027856's own words
Postmates brought me two items, both wrong. I orderd Advil Cold and Flu (because I had the flu), but got Advil Migraine. I orderd ultrathin latex condoms, but got some long-lasting nonsense. I will not use either product. I ordered only * things, and received neither of them. And then had to go out in the freezing cold while sick as a dog to buy the pills I just tried to have delivered. The postmate did not notify me while shopping, or when he dropped off the items. Then the further frustration started. I am blind and use text to speech on an iPhone and*or laptop to access apps and the web. Both the in-app help center, and the web-based version, are inaccessible, so I and other blind users have no way to voice a complaint or alert them to an issue. Accessibility is, as an aside, required by law under the ADA. I just tried to email them on the address I found on this site, but got an auto reply saying that I need to go to the help center. So I am stuck and have no way to report this and have wasted my initial purchase money, as well as now a great deal of time trying to get a refund, and maybe even an acknowledgement that they screwed up. I want my money back, and I want them to fix their accessibility issues.
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