I just had someone use my stored debit card info on the Postmates app to purchase a mea...

GetHuman-stefykay's customer service issue with Postmates.com from January 2019

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GetHuman-stefykay's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stefykay will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stefykay can let us know if they help or not.
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The issue in GetHuman-stefykay's own words
I just had someone use my stored debit card info on the Postmates app to purchase a meal from red lobster in another state. Luckily my phone was nearby when the app sent me a message saying that ‘my’ order had been accepted, so I quickly cancelled the order and then bagan looking for the postmates customer service number so I could call and have this problem taken care of. Of course, there isn’t a number, which is why I have to write out this email. The thief tried to place the order two more times before I could remove my debit card info from the app, and I cancelled both orders. Given that someone was able to use my card info (which I just stored in the app yesterday evening, by the way) and I then received a message about the order from MY app on MY phone- even though it was being delivered to another state entirely, this is clearly a problem on Postmates end and not a problem with stolen card info. Clearly credit card info is not protected at this company. Shame on you Postmates for not having a customer service number for situations like these so that I can call and speak to someone about how this happened and so I could receive reassurance that it won’t happen again! I will be deleting my Postmates app, and will never be a customer with this company. I will be telling family and friends to stay away also.

GetHuman-stefykay did not yet indicate what Postmates.com should do to make this right.

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Postmates.com

Customer service issue
Reported by GetHuman-stefykay
Jan 20th, 2019 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 28352 others
0 customers following this

Timeline

GetHuman-stefykay started working on this issue
Jan 20th, 2019 3:30am

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