I just had someone use my stored debit card info on the Postmates app to purchase a mea...
GetHuman-stefykay's customer service issue with Postmates.com from January 2019
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Help with my Postmates.com issue
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-stefykay will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-stefykay can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
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Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-stefykay's own words
I just had someone use my stored debit card info on the Postmates app to purchase a meal from red lobster in another state. Luckily my phone was nearby when the app sent me a message saying that ‘my’ order had been accepted, so I quickly cancelled the order and then bagan looking for the postmates customer service number so I could call and have this problem taken care of. Of course, there isn’t a number, which is why I have to write out this email. The thief tried to place the order two more times before I could remove my debit card info from the app, and I cancelled both orders. Given that someone was able to use my card info (which I just stored in the app yesterday evening, by the way) and I then received a message about the order from MY app on MY phone- even though it was being delivered to another state entirely, this is clearly a problem on Postmates end and not a problem with stolen card info. Clearly credit card info is not protected at this company. Shame on you Postmates for not having a customer service number for situations like these so that I can call and speak to someone about how this happened and so I could receive reassurance that it won’t happen again! I will be deleting my Postmates app, and will never be a customer with this company. I will be telling family and friends to stay away also.
GetHuman-stefykay did not yet indicate what Postmates.com should do to make this right.
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