I have not gotten my refund*Postmates Support ******@***.com* **To *Connie Swiggard...

GetHuman-cswiggar's customer service issue with Postmates.com from January 2019

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The issue in GetHuman-cswiggar's own words
I have not gotten my refund*Postmates Support ******@***.com* **To *Connie Swiggard ** Jan ** at *:** AM ***** *****- Please type your reply above this line -****Your request (********) has been updated. To add additional comments, reply to this email.******Mandel W. (Postmates) **Jan **, *:** AM CST **Hi Connie,**Thank you for reaching out to Postmates! **I hope you're having a great day so far and I will be more than happy to assist you today. Thanks for reaching out to Postmates Support. I’m sorry to hear that you didn’t get your Ihop order!**After looking into this delivery, I can see that you and your Postmate missed each other. We understand that on occasion, this happens. That’s why we’re refunding your order in the amount of $**.**. **Just so you know, our policy states that when Postmates arrive at your location, they wait * minutes while trying to contact you. At the same time, our app will send you a message letting you know your order has arrived. **To make sure that we’re able to reach you, be sure to double-check that:****Your address (including suite*apartment number) and phone number are up to date in your app.*****Your phone is set up to receive SMS messages and push notifications from the Postmates app.*****You’ve shared any special instructions (like “Please leave food at the front desk!”) with your Postmate. ***If you’d like to learn more about how you can help your deliveries go smoothly in the future, check out this help center article. **Again, we’re sorry that your delivery didn’t go as planned. If you have any questions, please let me know.**Thank you for choosing Postmates, and have a great day, Connie!**Sincerely,****Mandel W.*Buyer Support Specialist**https:**postmates.com*** * **ER*YXD-D*DV***Reply *Reply to All *Forward *More ********** *Connie Swiggard ******@***.com* **To *Postmates Support ** Jan ** at *:** AM ********I don's see a credit for the **.**. I only see the charge. ***Have a great day!**Connie Swiggard, Director**Little Angels Preschool**First Methodist Church************************************************************************* ** ************* *** *************** ****** * * *** * * * * * * * * * * * * ****************
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Customer service issue
Reported by GetHuman-cswiggar
Jan 16th, 2019 - 9 mons ago
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GetHuman-cswiggar started working on this issue
Jan 16th 10:54am