I ordered cupcakes from Caketini in Gilbert, AZ to be delivered to a friend- they use P...

GetHuman1972211's customer service issue with Postmates.com from January 2019

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The issue in GetHuman1972211's own words
I ordered cupcakes from Caketini in Gilbert, AZ to be delivered to a friend- they use PostMates for their deliveries. The driver obviously dropped the box because the cupcakes arrived totally smashed. This is unacceptable and unprofessional- accidents happen but this delivery was for a special occasion and the driver should have gone back to get new cupcakes instead of just delivering them. The order * is ***. I want the delivery money refunded as well as the cost of the product that was ruined in transit so that I can get my money back from Caketini.
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Postmates.com

Customer service issue
Reported by GetHuman1972211
Jan 15th, 2019 - a mon ago
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Timeline
GetHuman1972211 started working on this issue
Jan 15th 9:49pm