My account was suspended indefinitely with no warning or explanation. After following u...

GetHuman1970101's customer service issue with Postmates.com from January 2019

2 views
 | 
27262 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman1970101's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1970101's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1970101 will want to follow the link below to head to their help center. We will check on GetHuman1970101 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1970101 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1970101's own words
My account was suspended indefinitely with no warning or explanation. After following up with customer service I was informed that I had somehow “violated Postmates terms of agreement“ by ordering alcohol. This was something I had successfully ordered and recievwd without issue numerous times. According to postmates customer support I was “warned“ multiple times which somehow put me in violation. I was never told in writing or from a single delivery person that I couldn’t order alcohol through the app. Additionally, in going to the postmates website to check areas of the United States in which alcohol to be delivered, I just received an error message from Postmates so there’s no way for me at this point to even confirm what arbitrary rules postmates has laid out. This is completely unprofessional. My account needs to be reinstated as per their own definition I did not violate their user agreement.
GetHuman1970101 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1970101 fixed the problem
We are waiting for GetHuman1970101 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Postmates.com email you?
This email address isn't valid
Follow this issue
See how GetHuman1970101 fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman1970101
Jan 15th, 2019 - a mon ago
I have an issue with Postmates.com too
Not resolved
Seen by 2 customers so far
Similar issue to 27262 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman1970101 started working on this issue
Jan 15th 5:16pm