I ordered food off postmates and first the lady who is supposed to be bringing me my fo...

GetHuman1969869's customer service issue with Postmates.com from January 2019

27251 similar
0 following
Help with my Postmates.com issue
First: share to improve GetHuman1969869's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman1969869's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1969869 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1969869 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman1969869 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1969869's own words
I ordered food off postmates and first the lady who is supposed to be bringing me my food calls me and says the locations you guys sent her to was closed and she wsas going somewhere else. Then she calls me saying her postmates card will not work so she cant get the food. she then says she will buy the food with her own card but then I have to send her money when she gets here through venmo. First, she never shows up then Im still getting charged $**.** for food i never got. After she said she would cancel the order and I would get a refund. So I want my refund and I wont be using this app again. Thank You
GetHuman1969869 did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman1969869 fixed the problem
We are waiting for GetHuman1969869 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman1969869 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman1969869
Jan 15th, 2019 - 9 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 3 customers so far
Similar issue to 27251 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman1969869 started working on this issue
Jan 15th 4:51pm