Bad food, damaged packaging, missing items, very rude manager Rafael at IHOP restaurant...

GetHuman-smcquill's customer service issue with Postmates.com from January 2019

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The issue in GetHuman-smcquill's own words
Bad food, damaged packaging, missing items, very rude manager Rafael at IHOP restaurant when I called to complain. **The english muffins were hard like cardboard and tasted like cardboard. **The strawberry banana french toast came with no strawberry sauce or whipped topping, just dry toast and bananas. **The coffee came with no cream. We asked for extra cream. **The syrup package was broken and leaked syrup all over everything. Everything is sticky. **The IHOP manager took no responsibility for anything that went wrong and explained that IHOP is a *rd party in the transaction. He stated that a refund would have to come from Postmates. He was very rude, and talked over me constantly on the call. **When I complained on the Postmates app., the order immediately said “support request - resolved.” **I would like a full refund.
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Postmates.com

Customer service issue
Reported by GetHuman-smcquill
Jan 15th, 2019 - 9 mons ago
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