I ordered food from Habit Burger via Postmates, as I have done many times before. I am...

GetHuman-heidicro's customer service issue with Postmates.com from January 2019

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The issue in GetHuman-heidicro's own words
I ordered food from Habit Burger via Postmates, as I have done many times before. I am an unlimited member.*I received a “scam likely” call, which I did not answer. No messages via text or email saying my driver was near, as I usually get...nothing. *We live in a subdivision with a guard gate and I checked with them to make sure, and no one approached asking for my address which obviously means, a Postmates driver did not enter our community.*I opened my app to check on the delivery and there was a message , asking me to tip?! I responded with “did not receive my delivery” and I get an email saying that the driver was at my house for at least * minutes, I received your push notifications and too bad, your card was charged and that’s that!! Are you serious? *I drive to Habit to pick up dinner fir my family myself but sure hope that this is not your solution to this matter. I’m outraged that a customer would be treated this way. None of what usually happens, happened here and obviously the driver is not being truthful because he’s never came to my guard gate, let alone my house! Maybe my food was delivered to his friend? Not sure but extremely disappointed.*I responded to the email for your agent to call me but no call and no response to my email. Nothing. Is this how your customers are treated?*This is theft. I ordered food and it was not delivered. If Postmates does not reverse the charge, I will call my bank in the morning and discuss my options. Feel like I’ve been “had” by the Postmates driver and Postmates with their terrible customer service. My phone number is *** ***-****, if you’d like to speak with me, and my name is Heidi
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Postmates.com

Customer service issue
Reported by GetHuman-heidicro
Jan 15th, 2019 - 9 mons ago
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GetHuman-heidicro started working on this issue
Jan 15th 3:46am