Hi,*I ordered through your app last night. Not realizing the restaurant was “pick up on...
GetHuman-elmensch's customer service issue with Postmates.com from January 2019
Help with my Postmates.com issue
First: share to improve GetHuman-elmensch's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-elmensch's next move: find and follow the right step-by-step guide.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-elmensch will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-elmensch can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-elmensch may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-elmensch's own words
Hi,*I ordered through your app last night. Not realizing the restaurant was “pick up only” I do not have a car and am out of town so there was no way for me to get it. I called the restaurant and the woman said I was only able to cancel through the app but when I tired on the app it wouldn’t allow me to. I would like to be refunded the full $** as I didn’t not receive any of my food. Please let me know what else I can do to make this process easier. *Thanks,*Erin Mensch ****-***-****
GetHuman-elmensch did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-elmensch fixed the problem
We are waiting for GetHuman-elmensch to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.