I ordered a pizza from Cogan’s Pizza. I never recieved my order, no one ever showed up...
GetHuman-bremlc's customer service issue with Postmates.com from January 2019
Help with my Postmates.com issue
First: share to improve GetHuman-bremlc's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-bremlc's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-bremlc will want to follow the link below to head to their help center. We will check on GetHuman-bremlc later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-bremlc may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-bremlc's own words
I ordered a pizza from Cogan’s Pizza. I never recieved my order, no one ever showed up at my house with my order I contacted support and was told they came to my door and waited five min I have a sec camera on my front door and a ring door bell and no one with a pizza ever came to my door I have reviewed both cameras. I was also told that postmates sent a text message to my phone saying the delivery driver was trying to complete my order I never recieved any text message from postmates I would like a full refund and I am very unimpressed with your customer service. I don’t know if the driver went to the wrong address or just decided to keep the order or what happened. The driver called when attempting to pick up*My order because the pizza place did not have the wings I ordered on there menu I asked her to just bring pizza she said ok see you soon. Then she called again because pizza place did not make the pizza I ordered I adjusted my order and then it never arrived. If the delivery driver called twice from the pizza place why would she not call*From my front door? I am very disappointed in the way this situation has been handled I want my money back and will stick to another delivery service where they listen to there customer
GetHuman-bremlc did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-bremlc fixed the problem
We are waiting for GetHuman-bremlc to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.