I ordered a pizza from Cogan’s Pizza. I never recieved my order, no one ever showed up...

GetHuman-bremlc's customer service issue with Postmates.com from January 2019

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The issue in GetHuman-bremlc's own words
I ordered a pizza from Cogan’s Pizza. I never recieved my order, no one ever showed up at my house with my order I contacted support and was told they came to my door and waited five min I have a sec camera on my front door and a ring door bell and no one with a pizza ever came to my door I have reviewed both cameras. I was also told that postmates sent a text message to my phone saying the delivery driver was trying to complete my order I never recieved any text message from postmates I would like a full refund and I am very unimpressed with your customer service. I don’t know if the driver went to the wrong address or just decided to keep the order or what happened. The driver called when attempting to pick up*My order because the pizza place did not have the wings I ordered on there menu I asked her to just bring pizza she said ok see you soon. Then she called again because pizza place did not make the pizza I ordered I adjusted my order and then it never arrived. If the delivery driver called twice from the pizza place why would she not call*From my front door? I am very disappointed in the way this situation has been handled I want my money back and will stick to another delivery service where they listen to there customer
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Customer service issue
Reported by GetHuman-bremlc
Jan 9th, 2019 - a mon ago
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GetHuman-bremlc started working on this issue
Jan 9th 1:22am