I placed an order on ****** at *:**am through postmates for Denny’s. after waiting over...

GetHuman-kellenhe's customer service issue with Postmates.com from January 2019

2 views
 | 
25163 similar
 | 
0 following
Help with my Postmates.com issue
First: share to improve GetHuman-kellenhe's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-kellenhe's next move: go to the Postmates.com help center.
Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-kellenhe will want to follow the link below to head to their help center. We will check on GetHuman-kellenhe later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-kellenhe may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman-kellenhe's own words
I placed an order on ****** at *:**am through postmates for Denny’s. after waiting over an hour, it still said it hadn’t been picked up. I tried to cancel it but it would’ve still charged me. I should not have to wait that long and not be able to cancel for a full refund. Postmates has cancelled some of my orders in the past because either the Time was too long or there were no drivers. After an hour, I figured that’s what would happen with this order. So I went and placed an identical order with uber eats at *:**am. They picked it up and delivered it just fine. At *:**am I received a call from a driver named michellle. She stated that she could cancel the order at no charge to me but would have to eat the loss on her end and could potentially lose her job. That wasn’t my problem so I told her to cancel and hung up. She continued to text me and persist that I cancel it myself and eat the cost or that she deliver it. I told her numberous not to deliver it and for her to cancel. I shouldn’t have to wait an hour to hear back on food. She ended up coming to my house but I refused to answer it. She completed the order and I have been charged in full. I now have two payments one from you and one from uber. But uber delivered my food on time and you guys couldn’t even reach out to me for an update after over an hour of waiting. Michelle didn’t even make it to my house till *:**am. It’s not acceptable to wait that long for food when you’re original estimate was **-** minutes. I refuse to make this payment and will be disputing it.
GetHuman-kellenhe did not yet indicate what Postmates.com should do to make this right.
I have an issue with Postmates.com too
How GetHuman-kellenhe fixed the problem
We are waiting for GetHuman-kellenhe to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Postmates.com's attention and get better help faster. Tap below to get started.
Having Postmates.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kellenhe fixes it.
This email address isn't valid

Postmates.com

Customer service issue
Reported by GetHuman-kellenhe
Jan 5th, 2019 - 4 mons ago
I have an issue with Postmates.com too
Not resolved
Seen by 2 customers so far
Similar issue to 25163 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-kellenhe started working on this issue
Jan 5th 2:48pm