I placed an order on ****** at *:**am through postmates for Denny’s. after waiting over...

GetHuman-kellenhe's customer service issue with Postmates.com from January 2019

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The issue in GetHuman-kellenhe's own words
I placed an order on ****** at *:**am through postmates for Denny’s. after waiting over an hour, it still said it hadn’t been picked up. I tried to cancel it but it would’ve still charged me. I should not have to wait that long and not be able to cancel for a full refund. Postmates has cancelled some of my orders in the past because either the Time was too long or there were no drivers. After an hour, I figured that’s what would happen with this order. So I went and placed an identical order with uber eats at *:**am. They picked it up and delivered it just fine. At *:**am I received a call from a driver named michellle. She stated that she could cancel the order at no charge to me but would have to eat the loss on her end and could potentially lose her job. That wasn’t my problem so I told her to cancel and hung up. She continued to text me and persist that I cancel it myself and eat the cost or that she deliver it. I told her numberous not to deliver it and for her to cancel. I shouldn’t have to wait an hour to hear back on food. She ended up coming to my house but I refused to answer it. She completed the order and I have been charged in full. I now have two payments one from you and one from uber. But uber delivered my food on time and you guys couldn’t even reach out to me for an update after over an hour of waiting. Michelle didn’t even make it to my house till *:**am. It’s not acceptable to wait that long for food when you’re original estimate was **-** minutes. I refuse to make this payment and will be disputing it.
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Customer service issue
Reported by GetHuman-kellenhe
Jan 5th, 2019 - 4 mons ago
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Jan 5th 2:48pm