Hello so last night my friend placed a order with chillis and I referred him to Postmat...

GetHuman-nukatish's customer service issue with Postmates.com from January 2019

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The issue in GetHuman-nukatish's own words
Hello so last night my friend placed a order with chillis and I referred him to Postmates. As we were at work last night he told me that the delivery guy was about to pull up. so I said ok let me go out there I waited out there and no one I mean on one pulled up so I went to another exit to see if he was over there. Then I waited and nothing so I when to another side of the building and still nothing. So then the delivery guy then texted us and says call you call me ASAP and of course we try to call him and guess what you can not call the number he text you with . So we tried to texted to let him know that we can’t call but we are outside guess what you can’t text that number back either. So we are stuck and trying to find this man and not once does any car stop as we are standing outside and not once does anyone get out of there car. So we stand out there for ** mins and nothing so we try everything to get ahold of Postmates and guess what their is no help. There is no number to call their is a email that we asked and all they had to say was well they are only asked to stay * mins and move on. But you have to be here to even wait the * mins because we never found anyone. Also we asked for someone to call us and that never happened. I’m baffled as to the way Postmates treats thier customers and this was such a easy way to fix this. But there is one thing I will never refer another friend again and will be deleting Postmates as well. To never get the food and to go thru so much but still have to pay for it is bullshit and the delivery guy could of called and found out we were out there the whole time.
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Customer service issue
Reported by GetHuman-nukatish
Jan 3rd, 2019 - 4 mons ago
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Jan 3rd 7:27pm
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Jan 3rd 7:28pm