Hi so Thhis morning when I checked my Wells Fargo account my account was in a negative...

GetHuman-penesaj's customer service issue with Postmates.com from December 2018

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The issue in GetHuman-penesaj's own words
Hi so Thhis morning when I checked my Wells Fargo account my account was in a negative balance. And noticed I was charged **.** I didn’t understand because last time I ordered was Jack in the box. But my sister does have access to my postmates and I see she must have used the trial period. She usually has her own card on file. So even if so I don’t understand how my card (ending in ****) got stuck with this payment. I just talked to her on the phone and she said she swore she meant to cancel the free trial period , but she also claims to have put a month to month charge *.** and not a yearly subscription . Either way I just really need that refund back. It’s new year’s eve and this really could **** that something I did not use I’m getting charged for . I’m afraid your response is not going to be in my favor. but please if there is any way you could reverse this charge it would help me out so much. Please anything you can do I’d appreciate it soooo much.. because I’m really stressing out that I was supposed to start my day and now I have absolutely no money to my name and it’s New Year’s Eve. And all my money was accounted for. Please please please pleaseeeee.

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Postmates.com

Customer service issue
Reported by GetHuman-penesaj
Dec 31st, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 24340 others
0 customers following this
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Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman-penesaj started working on this issue
Dec 31st, 2018 7:48pm