Unsatisfied delivery.

GetHuman1865419's customer service issue with Postmates.com from December 2018

18 views | 24264 similar | 0 following
Help with my Postmates.com issue
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1865419 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1865419 can let us know if they help or not.
The issue in GetHuman1865419's own words
Have food delivered to my diabetic girlfriend. ... I ordered through Postmates on December ** of ****. I was told that my order was delivered to my girlfriend as requested. She did not receive the order. She’s a diabetic so I had to leave work and rush food over to her! When I reported the issue, I was told that I was sent push notifications and text messages. The only message I received is that my order was delivered. I was also told that I was still charged for it when I didn’t receive my order and I didn’t get notifications that there was an issue. I feel like I have been robbed and told to **** it up. This is absolutely outrageous and that this could have caused an physical issue for my girlfriend! I am not pleased at all with this company!**Dominic
That I had to leave work and deliver food to my diabetic girlfriend!
Receiving my money back or compensation would be nice. I do want better communication from your drivers and your help center!
For a few months. I expected better contact from your driver.
I emailed for help but got a generic answer.
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Postmates.com

Delivery
Customer service issue
Reported by GetHuman1865419
Dec 31st, 2018 - 3 years ago
Fixed
Seen by 18 customers so far
Similar issue to 24264 others
0 customers following this
Items needed
Account holder name
Email address on the account
Phone number
Billing address

Timeline

GetHuman1865419 started working on this issue
Dec 31st, 2018 4:18am
GetHuman1865419 indicated the issue is not fixed yet.
Dec 31st, 2018 12:33pm
GetHuman1865419 shared this issue with others over email
Dec 31st, 2018 12:34pm

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