I ordered subway through the app for pick up. When I got there at *:** they haven’t sta...

GetHuman1825528's customer service issue with Postmates.com from December 2018

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The issue in GetHuman1825528's own words
I ordered subway through the app for pick up. When I got there at *:** they haven’t started making the sandwiches. *:** was the estimated time for pick up. No big deal I’ll wait for a few minutes for them to make it. I grabbed my food and headed home. When I got home I realized they did not make the food correctly and the quality was extremely poor. The meat was cold and the cheese wasn’t melted, the sandwiches were ordered toasted. Also noticed that the bread was either old or toasted on its own because it was crumbling and falling apart. Bread appeared to have been toasted alone without any meat or cheese on it. Or set was made in correctly and was not in a condition to be eaten. **Decided that this is unacceptable I went back to the store that made the food. Told them that I need these sandwiches made again and handed for them to dispose of the old ones. They did and re made the food but again they toasted the bread without the meat. I didn’t notice this until he was putting the veggies on the bread when I realized there isn’t any cheese in it. At that point i asked for a refund because I’m just fed up that I have to come back and for them to make the sanwitch wrong again. The employee spent some time on the tablet trying to figure out how to refund. Concluded his search and said he doesn’t know how to refund and that he can void the charge from their side but he doesn’t know if that will re fund my money. With that being said I didn’t want to get charged thinking I will get a refund. So I took the sandwich and ended up trying to eat it. The quality of the food was so poor I threw it away and now I’m angry that I didn’t get the food I wanted. I spent my time going back there and I had to pay for this entire experience. I want my money back this was a horrible experience from both subway itself and Postmates. Subway is responsible for the horrible food. Postmates is responsible for my money and refund as Postmates was the party that received direct payment from me.

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Customer service issue
Reported by GetHuman1825528
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 23278 others
0 customers following this


GetHuman1825528 started working on this issue
Dec 25th, 2018 1:28am

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