I ordered from Postmates a second time after my first order was wrong. The restaurant r...
GetHuman-jenwald's customer service issue with Postmates.com from December 2018
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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jenwald will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-jenwald can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Postmates.com has better answers for you: Postmates.com Help Center
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The issue in GetHuman-jenwald's own words
I ordered from Postmates a second time after my first order was wrong. The restaurant refunded me and informed me they'd get the correct food ready asap if I sent another courier back to get it, which I did. This second courier called me twice, sis minutes apart, each time saying he could not find the hotel despite being provided with the exact address. Each time I talked to him I described the hotels location as well as its outside description. My husband and I waited in the lobby for more than ** minutes wondering what was going on. I got on my postmates account to find that it said the order had been completed! Dumbfounded, I immediately reported the issue and informed them the order never came. A representative emailed me back and said I'd been charged full price and that the courier waited five minutes at my location but that I wasn't there to pick it up? It is preposterous. The courier never found the hotel and never delivered the food, not to mention he was extremely rude and hung up on me both times I spoke with him.
GetHuman-jenwald did not yet indicate what Postmates.com should do to make this right.
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