I ordered from Postmates a second time after my first order was wrong. The restaurant r...

GetHuman-jenwald's customer service issue with Postmates.com from December 2018

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The issue in GetHuman-jenwald's own words
I ordered from Postmates a second time after my first order was wrong. The restaurant refunded me and informed me they'd get the correct food ready asap if I sent another courier back to get it, which I did. This second courier called me twice, sis minutes apart, each time saying he could not find the hotel despite being provided with the exact address. Each time I talked to him I described the hotels location as well as its outside description. My husband and I waited in the lobby for more than ** minutes wondering what was going on. I got on my postmates account to find that it said the order had been completed! Dumbfounded, I immediately reported the issue and informed them the order never came. A representative emailed me back and said I'd been charged full price and that the courier waited five minutes at my location but that I wasn't there to pick it up? It is preposterous. The courier never found the hotel and never delivered the food, not to mention he was extremely rude and hung up on me both times I spoke with him.

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Customer service issue
Reported by GetHuman-jenwald
Dec 22nd, 2018 - 4 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 22837 others
0 customers following this


GetHuman-jenwald started working on this issue
Dec 22nd, 2018 2:52am

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