A customer didn’t show when I was delivering. The address was just to the apartment com...

GetHuman1734202's customer service issue with Postmates.com from December 2018

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Postmates.com doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1734202 will need to dig through the advice provided by Postmates.com, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1734202 can let us know if they help or not.
Before contacting them, items GetHuman1734202 may need:
Account holder name, Email address on the account, Phone number, and Billing address
The issue in GetHuman1734202's own words
A customer didn’t show when I was delivering. The address was just to the apartment complex with no apartment number. The customer put in the instructions to wait on the main road. After a few calls and texts I began the timer to cancel the order. After about * minutes I went to turn my car off as it had been running for some time and my finger pushed something on my phone and the directions to the next address I was delivering for popped up. I accidentally completed the order and the customer had not yet received their food. I tried calling the same number a few times but and automated voice came on stating the number that I’ve dialed isn’t accepting calls at this time. I need the delivery to be posted as a cancelled order and not completed.

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Customer service issue
Reported by GetHuman1734202
Dec 11th, 2018 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 20977 others
0 customers following this


GetHuman1734202 started working on this issue
Dec 11th, 2018 5:02am